MORA Pilates – Polices & FAQs
The Waitlist
Each class offers up to 5 waitlist spots. Once these are filled, the class will be marked as fully booked. We encourage you to join the waitlist whenever it’s available – class availability often shifts throughout the week, and spots regularly open as schedules change.
By joining the waitlist , you’re indicating your intention to attend the class. If a space becomes available, you’ll be automatically added. If you’re waitlisted for multiple classes on the same day, we kindly ask that you manage your schedule by removing yourself from any classes you no longer wish to attend. This can be easily done through your booking account.
If you’re added to a class from the waitlist more than 12 hours before the start time, our standard late-cancellation and no-show policy applies. If you’re added within 12 hours of the class, you’ll have a 4-hour grace period to cancel without charge or deduction.
Late Entry
To ensure a safe, focused, and seamless experience for all clients, we allow a maximum of 5 minutes for late arrival. After this time, entry will no longer be permitted. We kindly ask that you arrive at least 5 minutes early to allow time for check-in, equipment set-up, and to discuss any injuries or modifications with your instructor
The Intro Pass
The two weeks start from the date of the purchase of the intro pass, not the date of first class.
We do not offer refunds or extensions on Intro Passes. Your Pass is activated at the day of purchase.
NEW clients only. If you have already attended the studio you cannot purchase the pass. If the system discovers multiple accounts – all additional classes will be charged casually and the AED 250 will be credited to your account. No refunds offered.
You can take any 3 classes on the schedule. These include Reformer, Mat, Barre, Yoga, Belly Dance & Step classes.
Late Cancels & No Shows
Cancellations must be made at least 12 hours in advance of the scheduled class time.
Any changes made within 12 hours of the class start time will be considered a late cancellation.
Late cancellations and no-shows will be automatically charged or deducted from your membership or package, in accordance with your class entitlement.
An AED 70 fee will apply to late cancellations and no-shows for Unlimited Membership bookings
Yes — Class Packages and selected Memberships can be shared with family and friends. Unlimited Memberships cannot be shared and are for the registered member only.
Please notify the MORA team in advance so we can add your family member or friend to the applicable package or membership.
No- packages and memberships cannot be transferred.
The Unlimited Membership contracts cannot be suspended or cancelled within this initial period.
Yes – the membership ends after the contract period.
Grip socks are required for all classes (except yoga & belly dance).
Sport Shoes is required for step classes.
Our classes are for women only.
Please respect others’ privacy when taking photos.
Yes- there is free parking spots in mall for Mora clients.
Class packages and memberships are non-refundable. Please ensure you choose the right plan before purchasing.
Packs and accounts can only be used by the person who sets up the account.
Retail items (e.g., socks, water bottles) can be returned within 7 days if unused and in original packaging, with a receipt.
No returns on used or opened items for hygiene reasons.
One & 3 months members may pause their membership once per contract (min. 7 days, max. 14 days) with 7 days’ written notice.
6 months members may pause their membership 2 times per contract (min. 7 days, max. one month) with 7 days’ written notice.
Annual members are entitled to up to 2 months days’ freeze per year.
Package & Membership Validity
Each class package has its own validity period starting from the date of activation:
Single Class — 1 month
5 Class Package — 1 month
10 Class Package — 3 months
20 Class Package — 6 months
All classes must be used within the package validity period. Any unused classes will expire once the validity period ends.
Memberships are based on a commitment period, while your class allowance renews monthly.
For example, if you have a 3-month membership with 8 classes per month, you will receive 8 classes each month for 3 months. Unused monthly classes do not carry over to the following month.
Your membership will remain active until the end of your selected commitment period.
Your membership and packages validity starts from the activation date, not the purchase date.
Class Cancellations by MORA
Yes. A minimum of 2 clients is required for a class to proceed. If fewer than 2 clients are booked, MORA reserves the right to cancel the class.
If you have enabled email notifications in your Mindbody account, you will be notified by email if your class is cancelled. We recommend keeping your notification preferences turned on and checking your schedule before coming to the studio.
For Class Packages and limited memberships (with number classes per month), your class credit will automatically be returned to your account with its original validity.
For Unlimited Memberships, you may attend another available class on the same day. If you are unable to do so, one additional day will be added to your membership validity.
Any class cancelled by MORA will never be counted as a late cancellation or no-show.