MORA Pilates – Polices & FAQs
The Waitlist
Each class offers up to 5 waitlist spots. Once these are filled, the class will be marked as fully booked. We encourage you to join the waitlist whenever it’s available – class availability often shifts throughout the week, and spots regularly open as schedules change.
By joining the waitlist , you’re indicating your intention to attend the class. If a space becomes available, you’ll be automatically added. If you’re waitlisted for multiple classes on the same day, we kindly ask that you manage your schedule by removing yourself from any classes you no longer wish to attend. This can be easily done through your booking account.
If you’re added to a class from the waitlist more than 12 hours before the start time, our standard late-cancellation and no-show policy applies. If you’re added within 12 hours of the class, you’ll have a 4-hour grace period to cancel without charge or deduction.
Late Entry
To ensure a safe, focused, and seamless experience for all clients, we allow a maximum of 5 minutes for late arrival. After this time, entry will no longer be permitted. We kindly ask that you arrive at least 5 minutes early to allow time for check-in, equipment set-up, and to discuss any injuries or modifications with your instructor
The Intro Pass
The two weeks start from the date of the first class you book, not the date of purchase.
We do not offer refunds or extensions on Intro Passes. Your Pass must be activated within one month from purchase.
NEW clients only. If you have already attended the studio you cannot purchase the pass. If the system discovers multiple accounts – all additional classes will be charged casually and the AED 150 will be credited to your account. No refunds offered.
You can take any 2 classes on the schedule. These include Reformer, Mat, Barre, Yoga, Stretching.
Late Cancels & No Shows
Cancellations must be made at least 12 hours in advance of the scheduled class time.
Any changes made within 12 hours of the class start time will be considered a late cancellation.
Late cancellations and no-shows will be automatically charged or deducted from your membership or package, in accordance with your class entitlement.
No- packages and memberships can only be used by the person who created the account.
No- packages and memberships cannot be transferred.
The initial contract is min of 3 months for smart, 8 weeks for weekly. It cannot be suspended or cancelled within this initial period.
No – the membership auto-renews. If you would like to suspend or cancel after the initial 8 weeks you need to email the studio. info@mora-pilates.com
Grip socks are required for all classes (except yoga).
Our classes are for women only.
Please respect others’ privacy when taking photos.
Watch the pinned video on our Instagram for exact parking directions.
Class packages and memberships are non-refundable. Please ensure you choose the right plan before purchasing.
Packs and accounts can only be used by the person who sets up the account.
Retail items (e.g., socks, water bottles) can be returned within 7 days if unused and in original packaging, with a receipt.
No returns on used or opened items for hygiene reasons.
Monthly (Smart & Flex) & Weekly members may pause their membership once per contract (min. 7 days, max. 14 days) with 7 days’ written notice.
Annual members are entitled to up to 30 days’ freeze per year.