MORA Pilates – Polices & FAQs
The Waitlist
There are 5 waitlists spots. If there is no option to book the class it means all 5 spots are taken & the class is closed until this changes. Please don’t be afraid to join the waitlist. Even if you are number 5 at the beginning of the week this will change as people’s plans change & you have a high likelihood of getting into class.
When you choose to join a waitlist you are selecting to attend the class. As a result, as soon as a spot becomes available you will be automatically added to the class. If you have added yourself to multiple class waitlists on the same day we very kindly request you manage your waitlist schedule by cancelling out of classes you no longer want to be in once you have been confirmed a spot or no longer want to workout. This can be managed & viewed where you book your classes.
If you have been added to a class from the waitlist more than 12 hours before the class begins, our regular late cancel/no show rules apply. If you have been added to a class from the waitlist within 12 hours of the class starting – you have 4 hours to cancel without bring charged or deducted.
Late Entry
We don’t allow any Late Entry to class. Not even a minute. To be fair – We need to be consistent with everyone. We kindly request you arrive 5 mins before class has started so you have enough time to be signed in, asked about injuries & modifications & set up your reformer or equipment. Once the instructor has begun teaching, none of the above can happen.
The Intro Pass
We do not offer refunds or extensions on Intro Passes. Your Pass must be activated within one month from purchase.
NEW clients only. If you have already attended the studio you cannot purchase the pass. If the system discovers multiple accounts – all additional classes will be charged casually and the AED 150 will be credited to your account. No refunds offered.
You can take any 2 classes on the schedule. These include Reformer, Mat, Barre, Yoga, Stretch & Stretching.
Late Cancels & No Shows
We appreciate life gets busy – but outside of an emergency, we have a strict 12 hour cancellation policy. We do not accept email or phone cancellations and kindly request you manage your schedule through your our website.
Late cancellation or no show will be automatically charged or deducted from your membership will be made per class.
No – packs and accounts can only be used by the person who sets up the account.
No – packs and passes cannot be transferred.
The initial contract is min of 3 months for smart, 8 weeks for weekly. It cannot be suspended or cancelled within this initial period.
No – the membership auto-renews. If you would like to suspend or cancel after the initial 8 weeks you need to email the studio. info@mora-pilates.com
Grip socks are required for all classes (except yoga).
Our classes are for women only.
Please respect others’ privacy when taking photos.
Watch the pinned video on our Instagram for exact parking directions.
Class packages and memberships are non-refundable. Please ensure you choose the right plan before purchasing.
Packs and accounts can only be used by the person who sets up the account.
Retail items (e.g., socks, water bottles) can be returned within 7 days if unused and in original packaging, with a receipt.
No returns on used or opened items for hygiene reasons.
Monthly (Smart & Flex) & Weekly members may pause their membership once per contract (min. 7 days, max. 14 days) with 7 days’ written notice.
Annual members are entitled to up to 30 days’ freeze per year.